Service Technician

 Title: Service Technician                                                              

Department: Service

Reports to: Service Manager

Main purpose of the Job:

The service technician functions to have and apply the knowledge and ability to make quality repairs on all vehicles assigned to him/her with efficiency and accuracy.

Detailed Responsibilities:

• Have the necessary tools to complete the repairs assigned to him/her.
• Notify service advisors if additional work is needed, if work outlined in repair order is not necessary or if repairs cannot be completed in time allotted.
• Clearly and accurately document all work performed.
• Communicate with the parts department to obtain needed parts.
• Road test vehicles if deemed necessary.
• Accept additional or different tasks when circumstances change, such as emergencies, change in personnel, work load or rush jobs.
• Maintain a neat, clean and orderly work area.
• Wear a uniform and keep a neat appearance.
• Attend and successfully complete factory training as required.
• Keep abreast of factory technical bulletins.
• Understand and follow federal, state, and local regulations dealing with automobile repair.
• Any additional tasks that need to be completed.

Job Requirements:

• Technical certification a plus
• Detail oriented
• Motivated team player
• Flexible and adaptable to the needs of the business

Full-time Benefits:

• Medical and dental
• 401k
• Paid vacation and paid holidays
• Factory training provided

Drug Free Environment and EEO

Service Advisor

Title: Service Advisor                                                              

Department: Service

Reports to: Service Manager

Main purpose of the Job:

The Service Advisor functions as a liaison between technicians and customers concerning all repairs of the customer?s vehicle maintaining communications with the customer and the technician.

Detailed Responsibilities:

• Maintain a professional appearance including standard uniform and proper identification.
• Keep reception area clean and organized.
• Insure prompt and courteous customer reception.
• Complete entire repair order including:
1. Full name, address and phone number.
2. VIN and license number.
3. Year, model and mileage.
4. Terms of payment.
5. Document complaint in detail.
6. Identify comeback situations.
• Provide every customer with an estimate of repair costs.
• Get customer authorization for any additional repairs.
• Establish a specific promise including waiters for each repair order.
• Maintain an effective appointment schedule insuring reasonable work mix.
• Properly document Repair order upon completion.
• Maintain accurate dispatching sheet.
• Insure proper warranty claim preparation; identify part and related parts with appropriate operation.
• Properly maintain technicians time tickets and flag repair order.
• Present the maintenance schedule to each customer along with the maintenance log and next service due sticker.
• Maintain a positive attitude with customers, peers and management.
• Establish ongoing consulting relationship with the customer by being readily available during normal hours to answer questions, explain additional repairs needed and make subsequent service appointments.
• Ensure delivery of work when work is completed.
• Meet all requirements of state, local and federal laws dealing with automobile repair.
• Any additional tasks that need to be completed.

Job Requirements:

·        Excellent customer service skills

·        Professional demeanor

·        Motivated team player

·        Flexible and adaptable to the needs of the business

·        Strong organizational skills and the ability to multi-task

Full-time Benefits:

• Medical and Dental
• 401k
• Paid vacation and paid holidays

Drug Free Environment and EEO